Feltman Agency combined forces with the Lexus of Riverside team to come up with an interactive and engaging way to communicate with customers. We created custom videos that the Sales and Service Consultants send out after every sale or service appointment. These videos educate customers of the many benefits that come along with being a member of the Lexus of Riverside family, such as included complimentary scheduled service. They also show the customer appreciation for choosing Lexus of Riverside in hopes of enhancing the overall experience and gaining and retaining service customers. Additionally, both videos introduce the Concierge Team in hopes of creating a welcoming and meaningful connection between the dealership and their customers.